Complaints against accident and emergency department: current trends.
نویسندگان
چکیده
منابع مشابه
Complaints against doctors in an accident and emergency department: a 10-year analysis.
We carried out an analysis of complaints against doctors in our Accident and Emergency Department received from 1 January 1979 to 31 December 1988. There were 66 complainants in all, comprising 37 relatives, 21 patients and eight persons acting in a professional capacity. The majority of complaints (80 out of 125) were about poor communication and dissatisfaction with diagnosis and treatment. A...
متن کاملA review of 7 years of complaints in an inner-city accident and emergency department.
In 7 years between 1982-88, 122 complaints were lodged against the Accident and Emergency department of King's College Hospital. A high percentage mentioned more than one aspect per complaint. Commonest were those regarding attitude (37.7%), missed diagnosis (36.6%), waiting time (32.8%), cursory examination (14.7%) and poor communication (11.5%). These causes of complaint are amenable to impro...
متن کاملViolence in the Accident and Emergency Department.
Crimes of violence are recorded increasingly frequently, including those involving health professionals. We reviewed records of violent incidents kept for a major Accident and Emergency Department over a ten-year period. Details were recorded in a Violent Incident Book by all grades of A/E staff, and separate records were kept by hospital security officers. A total of 407 incidents were recorde...
متن کاملAudit in the accident and emergency department.
Audit is all about improving patient care. Most clinicians are now familiar with the fundamentals of the audit loop, and the question "what do you understand by clinical audit?" can be relied on to appear in specialist registrar and consultant interviews. At its most simple the auditing process involves a critical appraisal of present performance, followed by a process of standard setting. Pres...
متن کاملPediatrics in the accident and emergency department.
When the National Health Service began in 1948 many hospitals, large and small, had casualty departments. These were usually run by experienced and dedicated nursing staff in often inadequate accommodation. Self taught clinical assistants were in overall charge but had inexperienced, often poorly supervised junior medical staff. The departments treated patients, including children, with a wide ...
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ژورنال
عنوان ژورنال: Emergency Medicine Journal
سال: 1990
ISSN: 1472-0205,1472-0213
DOI: 10.1136/emj.7.4.246